Trained Brand Ambassadors & Online Sales Staffing
Drive your eCommerce revenue by complementing the best technology with brand ambassadors trained in the art of digital selling.
We will ensure the staffing for the online sales team can deliver the best possible experience with the right skills and knowledge.
If you have current staff that needs to be further trained online or need help recruiting and even employing the people you need, we’ll be there every step, so everything is in place to drive that crucial ROI.
The right people and the right coverage to help you sell more online
We combine our instore and online understanding of what it takes to connect with a customer and how to ensure the key traffic periods are correctly resourced so your site visitors get the premium experience they expect, be it on desktop, tablet or mobile phone.
Confident delivery
Your brand ambassadors will know just how to get the best out of the Storey solution. Fully trained on complementing the software with text, video and a host of assets so that the customer enjoys seamless transitions from chat to demo and always feels at ease.
Product experts
Deep product expertise and fingertip access to a library of resources enable the people that are the face of the solution to respond and react in real-time to customer queries. The ability to explain and demonstrate that most relevant feature overcomes the doubt and leads to more sales.
Engaging & personal
We believe that people buy from people. As your brand’s window to the world, we ensure your brand ambassadors will have the soft skills to form connections and quickly get to the heart of any customer concerns, addressing them with knowledge and understanding, increasing purchase intent.
We optimise resources by matching skilled brand ambassadors to peak traffic times
A BESPOKE APPROACH
We analyse the customer touchpoints and use our knowledge to build a resource coverage recommendation based on traffic patterns, numbers of categories and products along with the service elements you want to deliver, be they pre-sale, post-sale or a combination of the two.
TRAINED FOR EXCELLENCE
We aren’t just a technology provider. We meet all your online sales staffing needs by ensuring a high level of technical competence is acquired and then we add the softer skills that allow your brand ambassadors to power the engine that gives you stand out against the competition.
LEARN AND REFINE
As the solution lands, our detailed analysis allows us to continuously improve, tweaking scripts and fine-tuning demonstrations as customer feedback and sales results help us shape future plans, adjusting coverage and training as we go.
“The introduction of live chat and video demonstration on LG.com has been a huge step forward for us”
Integrated online retail solutions
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Video live chat for retail
Our world-class software provides high resolution, quick to connect, browser-based text and video to assist your customers throughout their online shopping experience. Plus our 24 hr tech support is always on hand to assist.
Technology -
Branded product studios
Your brand deserves more than a plain office. Whether your team are WFH, in a showroom or a store, we design bespoke solutions to present your brand in the best possible light.
Environments -
Virtual Brand Ambassadors
Your virtual brand ambassadors are trained in the art of digital selling, rather than simply diving in the deep end. Need us to help find those people? Luckily we have 20 years’ of experience here too.
People -
Your sales staff trained to sell online
Taking skills and knowledge from stores to online gives a great foundation. Building on this with bespoke sessions designed to enhance the sales experience and working within a digital environment is a key part of the journey with Storey.
Training -
Recruitment
Our Storey team brings 15 years of retail marketing recruitment from our parent company, RMG, to the fore in finding the best candidates to help staff your new digital sales force.
Recruitment -
The right support
We’ll be on hand to help with any technical challenges and ensure your people can deliver the very best experience for your customers.
Support
Experience retail from everywhere
Get in touch to find out more about the tech, people, and support that form the Storey virtual retail solution.