Online shopping experiences

Premium, Personalised, Online Shopping

Bring store-level service online. Create personalised online shopping experiences with the tools & support to guide your customers through their purchase via video, text and live chat.

Text or Video Chat

Your customer is presented with an option to chat with a real person either via text box or video. This option can be presented where you want, when you want on your website.

Easily Integrated

Our live chat technology can be smoothly integrated into your website in minutes. Getting up & running and creating connections with your customers has never been easier.

Live or Scheduled

Whether a customer wishes to talk with your representatives immediately or would rather schedule an appointment, our technology can do both. Everything is handled within the same window and integrates with any calendar system.

Real conversations

Let the customer decide. Face to face on camera with your representatives, or with their own camera off for a more private voice or text-based option. With cameras on, the ability to add links creates a seamless navigation path through the online shopping experience resulting in upsell and add-on opportunities.

Direct from the browser

Browser-based tech = no pesky app downloads. Your customer stays on your site and is quickly connected with no hurdles in the way. Our live chat software delivers the highest possible video and audio quality, so no painful lag ruining the experience.

Stay connected

Customers remain connected to your representatives throughout their journey on your site, with help always at hand. Move away from canned video demos to reactive interactive consultations that address specific customer queries.

The end of the conversation is not the end of the journey

Close the loop

Follow up

Want to give the customer something to think about? Email the chat history of their session straight to their inbox whilst suggesting another call to clinch the sale.

Sales attribution and reporting

See live performance data of your representatives to learn from and reward your most effective colleagues. Receive weekly reports from Storey to share internally and demonstrate the value of creating emotional connections that improve the online shopping experience.

Explore the solution

“The introduction of live chat and video demonstration on LG.com has been a huge step forward for us”

David Hall – Head of LG Digital

Read case study

Storey engagement customer satisfaction 97%

Video live chat for retail
Our world-class software provides high resolution, quick to connect, browser-based text and video to assist your customers throughout their online shopping experience. Plus our 24 hr tech support is always on hand to assist.
Retail Live Chat
Technology
Branded product studios
Your brand deserves more than a plain office. Whether your team are WFH, in a showroom or a store, we design bespoke solutions to present your brand in the best possible light.
Virtual Showrooms
Environments
Virtual Brand Ambassadors
Your virtual brand ambassadors are trained in the art of digital selling, rather than simply diving in the deep end. Need us to help find those people? Luckily we have 20 years’ of experience here too.
Online Sales Assistants
People
Your sales staff trained to sell online

Taking skills and knowledge from stores to online gives a great foundation. Building on this with bespoke sessions designed to enhance the sales experience and working within a digital environment is a key part of the journey with Storey.

Training
Recruitment

Our Storey team brings 15 years of retail marketing recruitment from our parent company, RMG, to the fore in finding the best candidates to help staff your new digital sales force.

Recruitment
The right support

We’ll be on hand to help with any technical challenges and ensure your people can deliver the very best experience for your customers.

Support