Online shopping experiences
Bring store-level service online. Create personalised online shopping experiences with the tools & support to guide your customers through their purchase via video, text and live chat.
Text or Video Chat
Your customer is presented with an option to chat with a real person either via text box or video. This option can be presented where you want, when you want on your website.
Easily Integrated
Our live chat technology can be smoothly integrated into your website in minutes. Getting up & running and creating connections with your customers has never been easier.
Live or Scheduled
Whether a customer wishes to talk with your representatives immediately or would rather schedule an appointment, our technology can do both. Everything is handled within the same window and integrates with any calendar system.
Add the human touch to the online shopping experience
Let the customer decide. Face to face on camera with your representatives, or with their own camera off for a more private voice or text-based option. With cameras on, the ability to add links creates a seamless navigation path through the online shopping experience resulting in upsell and add-on opportunities.
Browser-based tech = no pesky app downloads. Your customer stays on your site and is quickly connected with no hurdles in the way. Our live chat software delivers the highest possible video and audio quality, so no painful lag ruining the experience.
Customers remain connected to your representatives throughout their journey on your site, with help always at hand. Move away from canned video demos to reactive interactive consultations that address specific customer queries.
The end of the conversation is not the end of the journey
Follow up
Want to give the customer something to think about? Email the chat history of their session straight to their inbox whilst suggesting another call to clinch the sale.
Sales attribution and reporting
See live performance data of your representatives to learn from and reward your most effective colleagues. Receive weekly reports from Storey to share internally and demonstrate the value of creating emotional connections that improve the online shopping experience.
“The introduction of live chat and video demonstration on LG.com has been a huge step forward for us”
Integrated online retail solutions
Video live chat for retail
Our world-class software provides high resolution, quick to connect, browser-based text and video to assist your customers throughout their online shopping experience. Plus our 24 hr tech support is always on hand to assist.
Branded product studios
Your brand deserves more than a plain office. Whether your team are WFH, in a showroom or a store, we design bespoke solutions to present your brand in the best possible light.
Virtual Brand Ambassadors
Your virtual brand ambassadors are trained in the art of digital selling, rather than simply diving in the deep end. Need us to help find those people? Luckily we have 20 years’ of experience here too.
Your sales staff trained to sell online
Taking skills and knowledge from stores to online gives a great foundation. Building on this with bespoke sessions designed to enhance the sales experience and working within a digital environment is a key part of the journey with Storey.
Recruitment
Our Storey team brings 15 years of retail marketing recruitment from our parent company, RMG, to the fore in finding the best candidates to help staff your new digital sales force.
The right support
We’ll be on hand to help with any technical challenges and ensure your people can deliver the very best experience for your customers.
Experience retail from everywhere
Get in touch to find out more about the tech, people, and support that form the Storey virtual retail solution.
Or give us a call on 0118 2300 433.