Online Virtual Shopping Assistant
You need the very best people to complement the very best technology.
Our Online Shopping Assistants are sourced and trained, or developed from within, armed with deep product knowledge and the ability to interact online, either over text or face to face directly from your website.
It takes a certain set of skills and just the right attitude to be able to build those critical connections.
Here at Storey we have the expertise and experience gained over years working in field marketing to ensure that Virtual Shopping Assistants at the sharp end have the skill and the will to combine deep product knowledge with an ability to interact over text or face to face in a digital capacity.
How we build the right connections
FINDING THE RIGHT PEOPLE
Whether you’ve got the talent at your disposal or we help you unearth it, we’ll make sure the will exists and the skill is developed.
BRAND AND PRODUCT IMMERSION
As the window to your brand nothing trumps product knowledge so our deep and immersive training plans ensure that’s a given.
NOTHING IS LEFT TO CHANCE
With all the product knowledge they need your Online Sales Assistants will receive comprehensive training and ongoing support on how to get the best out of the technology, both software and hardware.
CONTINUOUS IMPROVEMENT
Up and running, engaging and selling, we will keep the suggestions coming as we help you refine your resource model, enhance the skills and fine tune that precious customer experience.
Exceed customer expectations with highly trained ambassadors
Whether employed directly by you or by us at Storey, we can help ensure they are ready and able to be the face of your brand.
Confident
Self-assured in their delivery and backed up by professional, reliable technology, ambassadors are prepared for all eventualities.
Capable
Trained in all aspects of customer care, ambassadors bring products to life, demonstrated with flair and supported by all the knowledge they need.
Commercial
With an eye for an opportunity brand ambassadors become Online Sales Assistants who take pride in helping the customer find the product that best meets their needs and makes a positive change to their life.
Engaging
Skilled in operating across media channels, switching seamlessly and naturally between text and video, ambassadors adopt the tone and mechanic that makes the customer feel at ease.
“The introduction of live chat and video demonstration on LG.com has been a huge step forward for us”
Integrated online retail solutions
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Video live chat for retail
Our world-class software provides high resolution, quick to connect, browser-based text and video to assist your customers throughout their online shopping experience. Plus our 24 hr tech support is always on hand to assist.
Technology -
Branded product studios
Your brand deserves more than a plain office. Whether your team are WFH, in a showroom or a store, we design bespoke solutions to present your brand in the best possible light.
Environments -
Virtual Brand Ambassadors
Your virtual brand ambassadors are trained in the art of digital selling, rather than simply diving in the deep end. Need us to help find those people? Luckily we have 20 years’ of experience here too.
People -
Your sales staff trained to sell online
Taking skills and knowledge from stores to online gives a great foundation. Building on this with bespoke sessions designed to enhance the sales experience and working within a digital environment is a key part of the journey with Storey.
Training -
Recruitment
Our Storey team brings 15 years of retail marketing recruitment from our parent company, RMG, to the fore in finding the best candidates to help staff your new digital sales force.
Recruitment -
The right support
We’ll be on hand to help with any technical challenges and ensure your people can deliver the very best experience for your customers.
Support
Experience retail from everywhere
Get in touch to find out more about the tech, people, and support that form the Storey virtual retail solution.