Live & Interactive Product Demonstration Software
Instant or scheduled live video product demos that educate your customers and build their confidence in your product features and benefits.
Move on from canned video content and library images, hosting demonstrations that directly address customer questions and increase your website conversion.
Show customers why your product is the one for them
Your products showcased by highly trained ambassadors who are experts in engaging and educating customers.
Customer-oriented
Loosen the restrictions that come with pre-recorded content and static images. Your live video product demos will be tailored to address specific concerns, solve challenges and add a little theatre to your D2C site.
Flexible and convenient
Our solution means your highly skilled brand ambassadors are able to switch seamlessly from text chat into live 1:1 video conversations, showing features and scenarios as they are intended to be seen at a time that fits with the customer’s own commitments.
Professional settings
Every demonstration is conducted against a premium backdrop, be it in your bespoke branded showroom, a customised office environment or even from your ambassador’s home. We can set you up for each and every scenario.
Put the personal touch into the customer’s digital purchase journey
Make the connection
We don’t believe in one size fits all. Your fully-trained ambassadors will establish contact, listen and understand. If live video product demos is the right solution they can choose to go live instantly or guide the customer through the appointment process and welcome them back at a suitable time.
Put them at ease
Be it an instant or scheduled conversation, the customer gets to decide just how it works. Easy to follow steps and straightforward guidance create an enjoyable and engaging experience. If they prefer their camera off, then one click and it’s off.
Make it real
Switch it up from text and FAQs as the customer sees the product up close and personal. Explain version and price differences with clarity through the ability to show products side by side and in action.
Build brand loyalty
Give your customers a digital experience that feels personal and human. For those occasions where in-store isn’t the answer ensure they associate your brand with premium service and customer care and turn them into loyal advocates.
“The introduction of live chat and video demonstration on LG.com has been a huge step forward for us”
Integrated online retail solutions
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Video live chat for retail
Our world-class software provides high resolution, quick to connect, browser-based text and video to assist your customers throughout their online shopping experience. Plus our 24 hr tech support is always on hand to assist.
Technology -
Branded product studios
Your brand deserves more than a plain office. Whether your team are WFH, in a showroom or a store, we design bespoke solutions to present your brand in the best possible light.
Environments -
Virtual Brand Ambassadors
Your virtual brand ambassadors are trained in the art of digital selling, rather than simply diving in the deep end. Need us to help find those people? Luckily we have 20 years’ of experience here too.
People -
Your sales staff trained to sell online
Taking skills and knowledge from stores to online gives a great foundation. Building on this with bespoke sessions designed to enhance the sales experience and working within a digital environment is a key part of the journey with Storey.
Training -
Recruitment
Our Storey team brings 15 years of retail marketing recruitment from our parent company, RMG, to the fore in finding the best candidates to help staff your new digital sales force.
Recruitment -
The right support
We’ll be on hand to help with any technical challenges and ensure your people can deliver the very best experience for your customers.
Support
Experience retail from everywhere
Get in touch to find out more about the tech, people, and support that form the Storey virtual retail solution.