The latest consumer sentiment reports are in. Consumers are firmly used to shopping online and have shifted their preferences this
Over the past decade, worldwide eCommerce sales have increased by more than 380%. As online shopping continues to trend positively,
Software companies rely heavily on live product demos and sales presentations to close deals. A chance to show the benefits
The pandemic has indefinitely changed the business world as we know it. Although the average customer is still searching for
It seems to be becoming a Christmas tradition. Two years ago, I’m not sure I’d ever used the word “variant”.
Over the last decade, online shopping has grown exponentially, but with the onset of Covid-19, what was a strong, steady
You’ve likely heard of the term ‘omnichannel’. Retailers and eCommerce experts are raving about it. But what is it? In
With the growth and innovation of consumer technology, retail customers can now purchase products with the click of a button.
In late 2020, an Accenture study examined the initial impact of the pandemic on economies and predicted it was merely
We know that consumers enjoy creating a relationship and having the opportunity to go back to a familiar face, and someone who already knows about their journey
For those categories that find themselves dependent on ecommerce and their digital channels for growth, what do they need to consider and what role can technology play in helping them?
Online sales assistants can be trained to understand the different cues they spot when interacting live with customers…
There will still be times when returns are unavoidable but the provision of live human contact during the process is more likely to lead to a repurchase or exchange…