Retail Live Chat

Video & text live chat for retail

Use our website retail live chat to guide your customers through your products and services.

Connect to trained brand representatives live on screen, who can address specific customer challenges whilst also educating on the advantages of your offering to increase conversion, upsell and promote loyalty to your brand.

A woman in a shop holding a smartphone while on a video call with a customer.

Create personal connections with integrated live chat for retail

Allow customers to connect to you when they want with scheduled appointments or with instant interaction that adds convenience and comfort to their shopping experience with you.

Live chat to a real person, text or video
Instant connection or scheduled appointments for customer convenience
Easily integrated, browser based solution. No apps needed.
High speed connection with high resolution audio
Built-in sales attribution to incentivise your staff and track performance
A sales representative communicating with a customer over live chat on a laptop.

Guide your customer from homepage to basket with our integrated video live chat solution

How it works

Get setup

1.

Our proprietary software is easily integrated with a few lines of code so you’re ready to go in minutes.

Help when you need it

2.

When a customer visits your site, whether on the homepage or a product page, they are asked if they’d like to chat to someone to help them find what they need.

Text or video

3.

Your customer is presented with the option of text or video interaction with a brand representative.

Instant connection

4.

Without the need to download anything, your customer can be connected immediately to a brand representative via our retail website live chat functionality set in a bespoke branded environment.

Schedule for later

5.

Alternatively, your customer could choose to arrange to speak at a more suitable time and an invite is sent to book in a session.

Live reporting

6.

Track your success with live reporting feeds back to Head Office so you can stay up to speed.

Experience retail from everywhere

Get in touch to find out more about the tech, people, and support that form the Storey virtual retail solution.

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Integrated online retail solutions

HOLISTIC SOLUTIONS

  • Video live chat for retail

    Our world-class software provides high resolution, quick to connect, browser-based text and video to assist your customers right when they need it. Plus our 24 hr tech support is always on hand to assist.

    Technology

  • Branded product studios

    Your brand deserves more than a plain office. Whether your team are WFH, in a showroom or a store, we design bespoke solutions to present your brand in the best possible light.

    Environments

  • Virtual Brand Ambassadors

    Your virtual brand ambassadors are trained in the art of digital selling, rather than simply diving in the deep end. Need us to help find those people? Luckily we have 20 years’ of experience here too.

    People

  • Training

    Taking skills and knowledge from stores to online gives a great foundation. Building on this with bespoke sessions designed to enhance the sales experience and working within a digital environment is a key part of the journey with Storey

    Training

  • Recruitment

    Our Storey team brings 15 years of retail marketing recruitment from our parent company, RMG, to the fore in finding the best candidates to help staff your new digital sales force.

    Recruitment

  • The right support

    We’ll be on hand to help with any technical challenges and ensure your people can deliver the very best experience for your customers.

    support