Retail Website Live Chat

Video & text live chat for retail

Guide your customers through your products and services with retail website live chat.

Connect to trained brand representatives who can address specific customer challenges, live on screen, whilst also educating on the advantages of your offering to increase conversion, upsell and promote loyalty to your brand.

Create personal connections with integrated live chat for retail

Allow customers to connect to you when they want with scheduled appointments or with instant interaction delivers convenience and comfort to their shopping experience with you.

Live chat to a real person, text or video
Instant connection or scheduled appointments for customer convenience
Easily integrated, browser based solution. No apps needed.
High speed connection with high resolution audio
Built-in sales attribution to incentivise your staff and track performance

Guide your customer from homepage to basket with our integrated video live chat solution

How it works

Get setup


Our software is easily integrated with a few lines of code, you’re ready to go in minutes.

Help when you need it


Customer visits your site, and whether on the homepage or a product page, is asked if they’d like to chat to someone to help them find what they need.

Text or video


Your customer is presented with the option of branded text or video interaction with a brand representative.

Instant connection


Without need to download anything, your customer can be connected immediately to a brand representative via our retail website live chat functionality set in a bespoke branded environment.

Schedule for later


Alternatively, your customer could choose to arrange to speak at a more suitable time and an invite is sent to book in a session.

Live reporting


Track your success with live reporting feeds back to Head Office so you can stay up to speed.

“The introduction of live chat and video demonstration on has been a huge step forward for us”

David Hall – Head of LG Digital

Storey engagement customer satisfaction 97%

Experience retail from everywhere

Get in touch to find out more about the tech, people, and support that form the Storey virtual retail solution.

Or give us a call on 0118 2300 433.

Get in touch