Product Advisor


Salary: £28,000 pa plus 10% bonus and company car
Reporting to: Account Manager
Location: Manchester / Leeds area
Contract: Permanent , Full-Time
Working Days: 37.5 hours to be worked between Monday and Friday. Hours to be worked between 9am and 5.30pm.

Role Overview:

As a Product Advisor, you will play a pivotal role in driving sales and promoting brand advocacy for our products within designated retail environments. You will be responsible for delivering comprehensive product knowledge and training to sales advisors, general managers (GMs), and regional managers (RMs) to maximize sales opportunities and enhance the customer experience. Additionally, you will actively engage in merchandising activities to ensure displays are prominently showcased and fully operational.

Key responsibilities include, but are not limited to:

  • Provide expert product knowledge and training to sales advisors, GMs, and RMs within assigned retail locations.
  • Develop and deliver engaging training sessions to educate retail staff on our products, features, and benefits.
  • Build strong relationships with retail staff to encourage brand advocacy and drive sales.
  • Merchandise our displays to ensure they are visually appealing, fully stocked, and operational at all times.
  • Conduct regular assessments of the display presence and make necessary adjustments to optimize visibility and impact.
  • Organize and participate in physical sales events to promote our products and increase market share.
  • Collaborate with the strategic merchandising team to provide front-line support and insights.
  • Monitor and report on retail and consumer insights to identify trends and opportunities for growth.
  • Stay updated on industry trends, competitor activities, and market developments to inform product positioning and sales strategies.
  • Provide excellent customer service and support to retail staff to address inquiries, resolve issues, and ensure a positive experience with our products.
  • Create training content for merchandising team, retailers and events.
  • Support the strategic merchandising team, providing front line support and cascade feedback to the National Coordinator.
  • Identify in store opportunities to grow sales and either self-initiate or feedback to internal stakeholders

What key skills and experience should I have?

  • Proven experience in sales, team management, retail, or product advisory roles.
  • Strong communication and presentation skills with the ability to articulate complex information in a clear and concise manner.
  • Excellent interpersonal skills with the ability to build rapport and establish positive relationships with retail staff and stakeholders.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented with a proactive approach to problem-solving and decision-making.
  • Knowledge of the payments industry and familiarity with POS solutions is a plus.
  • Ability to travel to various retail locations as needed.
  • Proficiency in Microsoft Office Suite and other relevant software applications.

About you (this part is key):
The perfect individual for this unique role will have a demonstrable track record showcasing:

  • Passion for technology and the enthusiasm to quickly learn new products and features.
  • Self-starter with a strong commitment to drive results.
  • Confident, enthusiastic, highly motivated, and outgoing personality that is comfortable in a competitive environment
  • Technical Competency
  • Tenacity for sales
  • Ability to effectively communicate and build relationships (team, brand, retailer, region)
  • Demonstratable training experience
  • Demonstratable Merchandising experience.
  • Demonstratable data capture and reporting experience

Benefits and Perks:

  • 25 days of annual leave + Bank Holidays
  • Pension (topped up to match employee contribution of 5%)
  • Wellbeing services – remote GP access, mental health support and physio sessions
  • Access to a panel of trained Mental Health First Aiders
  • Access to our Employee Assistance Programme
  • Perkbox rewards and discounts platform
  • An exciting, varied and involved role where you will be a part of a fantastic culture and be a part of an epic team who live and breathe our company values
  • The opportunity to be a central, key player within a fast-paced environment
  • Initial and continuous support and training to get the very best out of you and your role

Due to the high volume of applications, we receive, if we haven’t been in touch within 4 weeks, then unfortunately your application has been unsuccessful on this occasion

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