The latest consumer sentiment reports are in. Consumers are firmly used to shopping online and have shifted their preferences this
Software companies rely heavily on live product demos and sales presentations to close deals. A chance to show the benefits
You’ve likely heard of the term ‘omnichannel’. Retailers and eCommerce experts are raving about it. But what is it? In
With the growth and innovation of consumer technology, retail customers can now purchase products with the click of a button.
We know that consumers enjoy creating a relationship and having the opportunity to go back to a familiar face, and someone who already knows about their journey
For those categories that find themselves dependent on ecommerce and their digital channels for growth, what do they need to consider and what role can technology play in helping them?
There will still be times when returns are unavoidable but the provision of live human contact during the process is more likely to lead to a repurchase or exchange…